Overview of Nextiva

 

Business phone systems make calls, video and messaging data accessible and actionable. Nextiva is our top choice for the best business phone system with analytics and reporting as it provides advanced insights and in-depth reports that do not require IT experience to compile or retrieve. All Nextiva subscriptions include unlimited internet fax and one-to-one video calling, an auto attendant and toll free minutes. Intermediate and upper level projects include built-in CRM tools, professional greetings recording and SMS / MMS texting.

Nextiva Editor Score: 9.4 / 10 Pricing / Value 9.5 Features 9.6 Customization, Add-ons and Integration 9.6 Ease of Use 9 Customer Support 8.8 Why we chose Nextiva for analytics and reporting

Nextiva's analytics and reports are prominent among the dozens of business phone systems we've reviewed as it provides dashboards, wallboards and approximately 120 to 130 customized point-click reports. It offers CEOs a snapshot of the business and helps sales leaders motivate teams with customized wallboards - all in real time. Although the reports are detailed, we are impressed with how they are arranged and automated delivery is not complicated.

Nextiva Custom Reporting You can create custom reports in NextOS Analytics.

Source: Nextiva

Business phone systems also have historical data reporting tools for comparing time frames and identifying trends. In addition, the built-in CRM tool scans conversations for users' emotions using artificial intelligence. While Nextiva's competitors offer voice-like features like dial pads, users still need third-party CRM software to capture a 360-degree view of the customer's journey.

Tip: Customize the NextOS Analytics Dashboard templates by repositioning the matrix, adding or removing reports, and changing the colors of the up and down arrows.

What we like about Nextiva.

Nextiva can automatically provide reports up to 25 email addresses.

The basic plan allows unlimited one-to-one video meetings.

All subscriptions provide 24/7 customer support via phone, email and chat.

What we don't like about Nextiva.

The entry tire plan lacks SMS / MMS texting and audio conferencing tools.

Nextiva does not offer international phone numbers.

Call recording and voicemail transcription are only available on the enterprise package.

Nextiva ease of use

Extremely complex administrative portals and mobile apps cause multiple clicks through multiple screens and menus before landing in the right function. Nextiva simplifies navigation by placing key tools for the mission on the main screen. While we were testing the system, we found that the NextOS Admin Dashboard reviews operations with tabs for users, devices and numbers. We like that all you need to configure a new line or user is in a single, scrollable pane. You scroll down the list to turn options on and off and customize the settings.

The admin portal also includes various analytics and reports, and on each screen is a phrase "get analytics", giving you one-click access to insights. Similarly, desktop and mobile apps have a simple user interface with a vertical icon panel to toggle between viewing communication methods and viewing team status. Drag and drop functionality makes it easy to share a file or add contacts to a group chat.

Nextiva Features

Nextiva offers almost every feature that a small or medium-sized business wants, including auto attendant, conferencing and business intelligence features. Unlike RingCentral and Dialpad entry-level plans, Nextiva's core plan comes with unlimited Internet faxing, which is ideal for companies looking to reduce their reliance on faxing services. Although features vary by level, professional and enterprise users can access high-level analytics beyond the standard reports found on other business phone systems.

Trends and Performance Analysis

Unlike other phone services that only share call times and usage statistics, Nextiva uses AI to enhance insights. Nextiva's customer analytics and VoIP reporting tools are easy to use and incredibly detailed. Business intelligence software enhances your operations and customer visibility, allowing you to predict your call volume and scheduling needs.

Video conferencing

This feature is becoming more common on unified communication platforms. All Nextiva subscriptions include one-to-one video conferencing, which is not part of RingCentral's core plan. Professional and enterprise packages support up to 250 video participants, which is less than 500 supported by 8x8 X-Series plans and zoom, but more than what we found in our reviews of Ooma, RingCentral and Dialpad.

DashboardsNextiva Custom Dashboards You can create custom dashboards on Nextiva's enterprise plan.

Source: Nextiva

This feature is important for employees working towards sales teams, call centers and shared goals. Other providers secure dashboards for contact center software, but Nextiva provides dashboard functionality on its business communications professional and enterprise tires. Professional Package offers ready-to-use dashboard templates, while enterprise users can create custom dashboards. We like how dashboard reports are displayed as charts or tables and metrics as tiles - it's all in one page view.

Nextiva CRMNextiva Call Log Your team can log call and add notes to Nextiva CRM.

Source: Nextiva

We haven't found this feature on many of the other phone systems we've reviewed, but the robust CRM feature makes VoIP subscriptions important. Nextiva CRM supports multi-channel outreach, uses AI for scoring customer satisfaction, and includes productivity enhancing features such as click-to-call and automatic follow-up. We also liked call pops. Whenever a familiar contact or customer makes a call, a small box slips onto the screen with key customer information such as the emotion of their last interaction, the total value of the account, the experience score and the rating they received. In response to his previous survey. [Related article: 20 features to look for in CRM]

Call logs

Even the most basic business phone systems provide call logs and basic usage reports. Nextiva goes a step further by adding additional costs per call, such as international calling fees. Enterprise plans provide better call logs that show the types and numbers of redirects. Users can also view call recordings and transcripts in the call history at this level. It saves time and keeps details in one place.

Nextiva CospaceNextiva CospaceNextiva Cospace is accessible on desktop or mobile devices. (

Source: Nextiva

This feature is available on all Plan Tires and is a separate application dedicated to collaboration. It puts together important tools for teamwork, including team calendars, task management and regular chat space. In addition, companies can invite an unlimited number of guest customers, which is great for collaborating with clients. However, this is less than what we found in our RingCentral review because Nextiva requires another app for collaboration, while RingCentral integrates its virtual workspace into the main application.

Auto attendant

While almost all of the providers we've reviewed offer a virtual receptionist for greeting and routing calls, we appreciate the intuitive interface and professional implementation support that allows small business owners without technical experience to Helps to quickly configure the system. This ease of use extends to updates, which allow users to add or remove employees and update permissions from the same screen.

Do you know? Do you know? Nextiva offers three free, professionally recorded greetings of 50 words. Nextiva uses voiceover talent to record greetings and upload them directly to your account.

Nextiva Pricing

Nextiva recently redesigned its service plans, condensing them into four to three versions: Essential, Professional and Enterprise. Nextiva costs about the same as RingCentral or 8x8 but the price is higher than what we found in our reviews of GoTo Connect, Dialpad and Ooma. However, its top plan is the most reasonable of the tire competitors. Volume-based and annual billing discounts also reduce overall costs.

Additional discounts may be available if you sign up for a 12-, 24- or 36-month contract, but it's a good idea to take advantage of the seven-day free trial before making a long-term commitment. All subscriptions include unlimited calling, internet faxing and one-to-one video meetings. Each comes with a toll-free and local phone number, call groups, a virtual receptionist, and mobile and desktop apps.

Here's how to compare five to 19 consumer plans:

The service plan features a monthly fee of 29.95 per user, or 12 21.95 with a 12 month contract.

Voice mail to email notifications

24/7 support

Integration with Google Contacts and Microsoft Outlook

1,500 toll free minutes

Professional $ 33.95 per user, or $ 31.95 with a 12 month contract

Unlimited audio conferencing calls with 40 participants Unlimited video conferencing with 250 participants

3,000 toll free minutes unlimited SMS messaging and team chat

1 Professionally recorded greetings

Nextiva CRMCall pops up for 250 contacts.

Sales Force, Zendesk and HubSpot integration

Enterprise $ 43.95 per user, or $ 41.95 with a 12 month contract

Unlimited audience unlimited call pops for audio conferencing

Duplicate voicemail

Single sign on

12,500 toll free minutes

Call and video recording

3 Congratulations to the professional auto attendant

Integration with ServiceNow, Microsoft Teams and Oracle Sales Cloud

In addition to the business phone system, Nextiva offers four contact center packages. These subscriptions include manpower optimization tools and omni channel routing. Although the Nextiva Contact Center is integrated with its business phone systems, these packages are sold separately. Nextiva also sells and leases desk and conference phones, headsets and adapters. Office phones range in price from $ 107 to $ 840.

Nextiva implementation and onboarding

Nextiva provides the best onboarding experience because professional implementation services come with all plans, not just enterprise-level subscriptions. The online phone setup guide takes you through four steps: add employees, create hunt groups, set up auto attendants, and attach phone numbers. We found each page easy to navigate, and the tool lets you quickly configure one or more auto attendants. Once complete, just submit your configuration details to Nextiva, and they will configure your system for you.

Alternatively, you can use NextOS to bulk upload employees from your Active Directory. If you only have a handful of employees, you can set up a Nextiva phone system and start chatting in minutes. This will take a little longer if you want to specify specific user permissions and create a modern call flow.

While you can handle most of the work online through the self-service portal, you need to contact Nextiva to enable end-to-end encryption for voice. Like other business phone systems, Nextiva provides onboarding tools for administrators and employees, including training webinars and step-by-step guides. With this content and intuitive user interface, your teams can quickly familiarize themselves with the system and experience fewer hassles when using different tools.

FYIFYI: Nextiva offers live question and answer webinars several times a month. Anyone can register and join. This is a great way to get acquainted (gain, obtain) with the system and hear the answers to questions you may not have thought of.

Nextiva Customer Support

Nextiva's customer support experience is one of the best in the industry. Unlike competitors, Nextiva provides 24/7 customer service for all plan tires, so even if you are a small team using the Essentials plan, you can still access high quality support.

Nextiva's support team is available via live chat, phone and email. You can also submit an online help ticket. In addition, Nextiva's website includes a wide knowledge base, and you can join live Q&A sessions that are offered multiple times each month to learn about Nextiva services.

Nextiva limits

While Nextiva is notable for its advanced analytics, there are some issues where it may not be appropriate for your business. For example, we were disappointed that the Essentials plan lacked basic features like SMS / MMS and video conferencing with more than one person. There are less expensive and just as reliable solutions for basic voice calling. Some alternatives to Nextiva include chat and video on their basic plans. Check out an example in our DialPad review.

Also, Nextiva does not offer international phone numbers or global manpower capabilities. While this won't affect some small businesses, you can add virtual numbers to make your company grow and less expensive for international customers to contact your company. Business owners who plan to scale their services worldwide within a year or two will find RingCentral and 8x8 more suitable in this regard.

Procedures

After researching all the top business phone systems and testing dozens of hours of different services, we ranked each platform based on our experiences. We looked at available analytics and reports, as well as the types of scheduling options. In addition, we valued the ease of interaction and use of our customer service during installation.

Frequently Asked Questions Can I use my iPhone with Nextiva?

Yes. Nextiva offers software applications for iOS devices, including iPhones. You can download the app from the Nextiva website or the Apple App Store. Once you've set up your Nextiva subscription, you can start calling and receiving.

Is it safe to fax with Nextiva?

Yes. Virtual faxing included with Nextiva's stand-alone fax services and VoIP plans is encrypted during the transfer and stored in highly secure data centers. An added benefit is that no paperwork is lost or misplaced, as faxes are sent directly to your device.

Can I text with Nextiva?

You can send and receive unlimited text messages using your business number. The SMS / MMS feature works on mobile apps and desktop apps.

Bottom line

We recommend Nextiva for that;

Teams that want user-friendly analytics tools.

Small and medium-sized businesses with teams based in the United States.

Companies looking for 24/7 phone support.

We do not recommend Nextiva for this;

Solo pioneers on a tight budget.

Businesses that want to merge and merge service plans.

Companies that need international phone numbers.